ACD MIS Monitor 1.5

ACD MIS Monitor by NEC is a real-time monitoring and reporting application designed for NEC’s Automatic Call Distribution (ACD) environments. It gives supervisors and contact center managers clear, up-to-the-moment visibility into key performance indicators such as queue volume, wait time, agent status, service level, and abandon rate. With customizable dashboards and wallboards, threshold-based alerts, and comprehensive historical reporting, ACD MIS Monitor helps teams optimize staffing, identify bottlenecks, and improve customer experience. Role-based access and intuitive visuals make it easy to track performance across single or multiple ACD groups, while data export and report scheduling support day-to-day operations and long-term planning.

Key capabilities:

• Real-time dashboards for queues and agent activity
• Customizable wallboards for floor-wide visibility
• Alerts based on service-level, wait-time, and abandonment thresholds
• Historical reporting with filtering, scheduling, and data export
• Agent performance insights, including state changes and handle times
• Monitoring across multiple groups or sites within NEC ACD environments

ACD MIS Monitor is developed by NEC and is used by 1 user of Software Informer. The most popular version of this product among our users is 1.5. The name of the program executable file is ACD MIS Monitor.exe.