ACD MIS Monitor 1.5

ACD MIS Monitor by NEC is a real-time monitoring and reporting application designed for NEC’s Automatic Call Distribution (ACD) environments. It gives supervisors and contact center managers clear, up-to-the-moment visibility into key performance indicators such as queue volume, wait time, agent status, service level, and abandon rate. With customizable dashboards and wallboards, threshold-based alerts, and comprehensive historical reporting, ACD MIS Monitor helps teams optimize staffing, identify bottlenecks, and improve customer experience. Role-based access and intuitive visuals make it easy to track performance across single or multiple ACD groups, while data export and report scheduling support day-to-day operations and long-term planning.

Key capabilities:

• Real-time dashboards for queues and agent activity
• Customizable wallboards for floor-wide visibility
• Alerts based on service-level, wait-time, and abandonment thresholds
• Historical reporting with filtering, scheduling, and data export
• Agent performance insights, including state changes and handle times
• Monitoring across multiple groups or sites within NEC ACD environments

ACD MIS Monitor is developed by NEC and is used by 1 user of Software Informer. The most popular version of this product among our users is 1.5. The name of the program executable file is ACD MIS Monitor.exe.

You can check PRTG Network Monitor, Advanced Host Monitor, Turn Off Monitor and other related programs like Quick Ping Monitor at the "download" section.